When will my order arrive?
The products you purchase are delivered within the delivery date range specified on the product detail page. You can also find the delivery date of the products you have purchased from the "My Orders" page in the My Account section.
If the product has the text "24 hours in cargo", your order will be shipped within 24 hours. These products are “FAST DELIVERY” products.
When the order is released, you will be notified by the cargo company via SMS.
After the cargo is shipped, the cargo stages of your order are located in the "Where's My Cargo" tab in the "My Orders" tab in My Account. You can follow the link.

 

 

How can I return the products I bought?
• Return steps:

Go to "My Orders" from My Account section on 1.gumgumok.com and mobile applications.

2. Press the "Details" button and view the details of your order.

3. Click the Create Easy Return Request button.

4. Select the item to be returned and the reason for the return. If you have bought more than one of the same product, you must also select the number of items to be returned.

5. Choose your cargo.

6. Note the return shipping code displayed on the screen. You can also find your return shipping code on the My Orders page and the information message sent to your membership email address.

7. Put the invoice together with the items to be returned in a single package. (For each delivery, the return code should be taken separately and the packages should be prepared and shipped separately.)

8. Deliver the package with the return shipping code to the cargo of your choice within 7 days. You just need to provide the code, and you don't need to provide a Return address. In case you spend 7 days, you should get a return shipping code.

I lost my bill, how can I refund?
If you are having trouble accessing your invoice, you can access your invoice in the following 2 ways.

1. You can access your invoice by clicking “View Invoice” from My Account> My Orders> Order Detail page on our website. Invoice cannot be displayed in our mobile application.

2. If you submit your invoice request through the channel below, your membership will be sent to your e-mail address.

Click this button to contact “Contact”

If I cancel my coupon / code will be re-uploaded to my account?
Discount coupons uploaded by Gumgumok are redefined to your account after cancellation / refund.
The redefined coupon is valid within the remaining period of use. You can reach the amount of coupons defined on your account, the expiration date and the coupon conditions from My Account> My Discount Coupons tab.
The codes used in corporate campaigns with our business partners are single-use and cannot be redefined.

 

 


Can I change the delivery address and buyer name of my order?
Check the status of your order from the "My Orders" tab in the My Account section on the main page.

If your order is in the status of "Your Order Has Been Received" or "In the Procurement Stage", send us your request through the channels below.

Use this button to send us the "Contact Page" button

If your order is “Shipped” status, only the shipping companies can make changes to the buyer and / or address. You can submit your change request in two ways.

1. By contacting the cargo company to which the cargo was sent, by contacting the following numbers:

a. For MNG Cargo 444 06 06

b. 444 99 99 for Domestic Cargo

c. 0850 480 76 77 for AGT Call Center

2. By contacting us through the following channels:

Use this button to send us the "Contact Page" button

 

 


How can I use my discount coupon / code?
• You can use your coupons / codes in 2 different ways.

1. You can check the terms of use of your coupons on the My Account> My Discount Coupons page. Coupons with "See Products" button can only be used with certain products. You can click on this button to list the products you can use your coupons.

i. Add the product to the basket.

ii. Click on the Discount code / coupon button just below the order summary, select your coupon from the options, or click the "Apply Discount" button at the bottom of the page after typing your code.

2. You can display any coupons you can use for this order when you add any product that does not have the phrase “This boutique is closed to discounts” on the product detail page and in the basket, and click on the Discount Code / Coupon field under the products in your basket.

i. If you have a coupon, select it and click on the "Apply Discount" button.

ii. If you have a code, write the code in this field and click the "Apply Discount" button.

 

 


HINT:

1. If you see the phrase “This boutique is closed to discounts” on the product detail and cart page, coupons or codes cannot be used in those boutiques.

2. If you choose to use coupons / codes for products with an extra discount in the basket, the campaigns of the product will be canceled and only the coupon amount will be deducted from the product price. The campaigns of the products and coupons / codes cannot be used at the same time.

3. Maximum one discount coupon or code is used in an order.

 

 


When will my order arrive?
• The products you purchase are delivered within the delivery date range specified on the product detail page. You can also find the delivery date of the products you have purchased from the "My Orders" page in the My Account section.

• If the product has “24 hours in cargo” sign, your order will be shipped within 24 hours. These products are “FAST DELIVERY” products.

• When the order goes out, you will be notified by the cargo company via SMS.

• After the cargo is shipped, you can view the cargo stages of your order from My Account or “Where's My Cargo? You can follow it by clicking the link.

 

 

Is there a delivery fee?
Shipping is free for orders of 100 TL or more.
“Cargo Free” campaigns specific to the boutique are also organized.
For the customers who have not ordered in the last 12 months or who have not made purchases from Gumgumok, the first order will be 8 TL.

My order has been shipped. I want to change the address.
In case of an address change request, you can change your address under the My Account menu until the products start to be prepared.
After the products have been prepared, you can send your change of address request by contacting our Customer Service team. We forward your change of address request to cargo companies, but there may be times when they cannot fulfill our request during periods of intense. Address changes cannot be made for the products transported by our own vehicles.

 

 


My order came when I wasn't at my address.
• If the cargo company cannot be at your address, it will leave a note that you can get your package from your branch.

• If you do not receive your package from the specified branch within 3 days, your order will be returned to Gumgumok.

• If you want the re-shipment of the cargo returned to Gumgumok, you can contact us through the channels below.

Use this button to forward to us “Contact Page”

 

 

HINT:

You can learn your cargo branch from the "Where is my cargo" link.

Do you have a delivery abroad?
We just got out of gumgumok.co deliveries all over the world, not in the boundaries of Turkey. There are occasional cargo discount applications for our overseas customers.

Where is my cargo?
When your order is delivered to cargo, “Gumgumok.com | You will receive an information message titled "Your order has been shipped" and an information SMS from the shipping company.

 

 

After this SMS and information message arrives, you can track your cargo in 2 ways:

From the "Cargo Tracking" link in the information message
You can learn your cargo branch from the "Where is my cargo" link.